Privacy Policy
We process technical requests that often contain sensitive information about your facilities. Here is precisely what we do with it.
Data collected
When you send a quote request or a message, we collect your name, company, professional e-mail address, phone number if you provide it, delivery country and the technical description of your requirement, including any attachments you send.
Purposes
This data is used to qualify your request, consult suppliers and carriers, prepare a quote and follow delivery. Lovable AI analyses the technical description to suggest a short summary and call priority for our team. Staff retain the decision: no request is automatically rejected. Data is never sold, rented or used for advertising.
Recipients
Information strictly necessary for execution may be passed on to the suppliers, freight forwarders, customs brokers and carriers involved in your file. The request description is also processed through Lovable AI for staff-reviewed qualification. Contact fields and attachment contents are not sent for AI scoring.
Retention
Requests that do not convert are kept for three years from the last contact. Executed files are kept for ten years to meet accounting, customs and product traceability obligations.
Security
Exchanges with the site are encrypted. Access to client files is restricted to the relevant staff, and sensitive documents are stored in an access-controlled space.
Your rights
In accordance with the GDPR, you have the right to access, rectify, erase, restrict, object to processing and to data portability. Requests are handled within a maximum of one month.
Cookies
The site remembers your language preference and journey-measurement choice. Google Analytics and Google Tag Manager load only after you consent using the form’s Journey measurement setting. Google Analytics measures page visits and form steps, without message text or contact details sent by the site. Google Tag Manager also receives approved UTM parameters. Advertising consent remains denied. You can withdraw consent in the same setting; the page then reloads to stop loaded tags. Measurement data retention must be checked in Google Analytics settings.
Exercise your rights
Write to contact@joukwa.fr specifying your request and the entity concerned.